Yankee Candle Reviews

2.2

/5.0

45 customer reviews

24 %

reviewers recommend

Yankee Candle

Yankee Candle, known for its scented candles and home fragrances, is rated 2.2 out of 5. The rating reflects how homeowners and gift shoppers view their experience with Yankee Candle. Reviews of Yankee Candle are verified before publication.

How would you rate Yankee Candle?

45 Reviews on Yankee Candle

by Silva275

Sep 12, 2022

Smell is faint when burning.

In the past year the candle smells stronger when you take the lid off than when you do burning them. The prices keep going up but the smell gets less and less when burning. Is there any way to fix this issue? At one time I loved these candles but now for the price and the smell it does not seem worth it to buy these candles. I hate to have to go elsewhere to buy my candles just so I can get a stronger smell than the Yankees ones.

by Walker99

Sep 09, 2022

Unsatisfied Customer

I used to love Yankee but this will be my last purchase! It has NO SMELL and pricey. Tried 4 of them just to give it another try with a huge disappointment! Sticking to my White Barn at bath and body works! Bye Yankee

by Earl B.

Sep 09, 2022

Don't do business

Recently I bought candles for me and my dying grandmother total 8. We got put under review and cancelled without even consulting us. The reason given the order was to large and they didn't approve that I used my fathers card to order. When we share a last name. What is in yankee candles to make them wonder what people do with them? My advice find a nice local shop and left these big box stores go out of business.

by Hannah Fernandez

Sep 02, 2022

Nice customer service

I called to check my order status
Because it has been a few days and I have not received a shipping notification telling me that it's on the way so I called, I didn't get the man's name and I hate that but he was very knowledgeable and helpful and let me know that the only reason that my candle hasn't shipped yet is because of it's a new season fragrance and they are a little backed up and that is understandable five stars

by Adam667

Aug 10, 2022

When will I learn...

My second order from Yanke this time no Wickwood candles just their brand Yankee. Three candles for $50 selling as scented, but no scent. Only scent was when I blew it out, and the scent of the burning flame. Contacted customer service btw is clueless & useless. They wanted to send replacements? Why would I want to do this again? I hadn't received the return label so I called back to find out what was going on? The lady told me she taking care of it, and "don't call back". Really...I won't mention what I told her. Stay away from Yankee Candle it's not worth the headaches 🤔🥺

by Jimenez328

Jul 09, 2022

Bait and Switch. PAY ATTENTION

I purchased a YANKEE CANDLE "DEAL" 4 large Candles $50 including shipping. I received 3 and a message saying that the 4th was being processed. After a week I started writing and asked where the other Candle was. I received an email saying that my order was complete. I wrote and said that I hadn't received the 4th candle. I thought that I had been charged $50 by Yankee Candle but they said that I wasn't charged for the 4th candle that didn't received BUT. What they really did was offer 4 Candles@ $50= $12.50. And sold me 3@ $13.33... That wasn't the Deal. They claimed they were out of one fragrance so, rather than contact me and ask to make a different selection or cancel the order. They over charged me. THEY HAVE THE EXACT SAME "SALE" RIGHT NOW! IT'S A BAIT AND SWITCH GAME.

by Mathew R.

Jul 09, 2022

I purchased a "Deal" from Yankee…

I purchased a "Deal" from Yankee Candle....4 Large for $50. with free shipping. I received 3 and a note saying the 4th candle was being processed. After one week I wrote and I explained that I was short one candle. I thought they charged me $50 (like they were supposed to). They wrote and said that they were out of a Fragrance so they didn't charge me.....What they did was to Charge me more for EACH OF the three candles that I received and said that they were sorry. THEY ARE OFFERING THE SAME "DEAL" 4 for $50 which is $12.50 each. What they sale you is 3 for $40= $13.33. BAIT AND SWITCH!!!!

by Mathew Jennings

Jun 22, 2022

Too expensive for dollar store quality

I used to have every scent yankee candle. No issues. Recently I bought some new ones, $25+ and literally cannot smell a thing. I read complaints online about this and yankee swears we all have covid! No, your product is just $#*! now. I know how to properly burn a candle and get a melt pool going. Wick was trimmed and I had a large flame that I had to put out. Also soot damage all over my white walls and mirror. Just awful.

by Nelson765

Jun 19, 2022

Great service is given to customers at Yankee Candle in Pembroke, MA.

Recently, I stopped at Yankee Candle in Pembroke, MA and the customer service was amazing. At first I
Was happy to browse around, but after a short time I was ready to make my purchases. Mary Lou and Patty
Were extremely friendly and more than happy to assist me. I was looking for favors for my daughter's upcoming wedding. They showed me several options and made my selection much easier. They went out of their way to make my shopping experience a happy and successful one. Sincerely, Marsha Alden

by Bernice R.

Jun 13, 2022

Not trust worthy anymore after my experience

Quality has changed for sure candle left black marks on my wall, yet they weren't ready to accept it
Even after receiving proof as pictures of all blackened wall

Yankee Candle Q&A

When I burn the jar candles they get about half way down the jar then continue to drown themselves out making them useless. Why?

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These advent candles are cracking and have caused a fire . Is there a problem with them

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What made you choose YankeeCandle over similar businesses?

The option of personalizing. Unfortunately, they don't have an advanced enough website or customer service group to be able to honor promotional deals and deal with issues.

by Clifton617 - December 18, 2019

Good Question! I guess because I've ordered from them before, but will not do so again. Go in-store!

by Warren258 - December 14, 2019

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I have been trying to check on my order that I placed online December 3rd. I am very unhappy that I have not been able to contact you via phone

Hi I don't know which number you are trying to reach them. This one is the one I called 877-803-6890 twice today and both case someone at least answer. They don't fix the situation but did answer. Also have with you order number, your personal information like address, name, phone. Good luck

by Liam974 - January 07, 2020

I placed mine the same day and received it 10 days later, but FEDEX was not consistent about updates so I never knew when it was to arrive.

by Sarah Perkins - December 14, 2019

Same here, I have done the same for 3 days. They took my money NO PRODUCT

by Duncan28 - December 14, 2019

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